Gemini Bicycle Centres Pty Ltd Terms and Conditions and Policies Applicable to International Sales
Gemini Bicycle Centres Pty Ltd (ABN 32 003 102 538) is a private Australian company which owns the business Vivente Bikes and the Vivente brand name. Whilst the website and product images are of Vivente, the bank account and business registration bear the name Gemini Bicycle Centres Pty Ltd.
Collection of Information
Outside of Australia and NZ, in order to use the shopping cart on the viventebikes.com website, we will require information from you so as to provide the best service possible. All correspondence, including Email, may be collected and stored, particularly in regard to sales, support and accounts.
Use of Collected Information
Any details collected from Gemini Bicycle Centres Pty Ltd customers are required in order to provide you with our products, and a high level of customer service. Correspondence is recorded in order to provide service references.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected]
Access by you to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at <a href=”mailto:[email protected].
If you purchase a product from us, we will request certain personally identifiable information from you. You will be required to provide contact and delivery information (such as name, Email, contact phone number and delivery address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Customs services in your country may also use your contact details to contact you
Gemini Bicycle Centres Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]. We won’t engage any third party that is not our agent/service provider or your country’s customs officials, in respect of you as an individual.
Gemini Bicycle Centres Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Gemini Bicycle Centres Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the viventebikes.com site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of viventebikes.com.
Gemini Bicycle Centres Pty Ltd Security Policy
Gemini Bicycle Centres Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Gemini Bicycle Centres Pty Ltd or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Gemini Bicycle Centres Pty Ltd.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
If you are in Australia or New Zealand we ask you to use our bicycle-shop agents to order. If you want to take delivery outside of Australia and New Zealand we invite you to order using our shopping cart. If you wish to confirm availability of a specific product in advance of ordering please email [email protected]. After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via TNT by air within four working days; however if goods are unavailable delivery will take longer. If goods are unavailable we will inform you within 48 hours of order placement at which time you will have the opportunity to cancel. If you wish to query a delivery please contact us at [email protected].
Typical International Delivery Time
Typically we dispatch from our warehouse within four days of order receipt. By airfreight an order then typically takes up to a week to arrive in the destination country. The final stage of delivery typically takes under a week but during this time is in the hands of the arrival country customs officials.
Timeline of order delivery
- The order is entered from a location not in Australia or NZ and includes your delivery address details for delivery to you, also outside of Australia or NZ
- The order is processed and an invoice is emailed to you
- Dispatch information is sent to the Sydney warehouse, the stock is picked and a pick-up booked. This booking includes your contact details for the carrier and for customs officials in your country
- The pick-up is performed
- Depending on the your country, the carrier performs preshipment security screening of the cargo
- The carrier sends an email to you with the shipment reference allowing you to track the shipment
- The carrier moves the freight
- The freight arrives in your country and the carrier performs a customs entry process
- Depending on the country, either the carrier or a government department collects any duty and/or local tax payable from you and the freight is then delivered to you at your address.
- Until this delivery, the goods are in the care of agents of the sender, Gemini Bicycle Centres Pty Ltd and are at the risk of Gemini Bicycle Centres Pty Ltd
Undeliverable Goods Policy
If an international delivery arrives in your country, with your name, contact details and delivery address as given in the order and then can not be delivered within 14 days (or earlier on your written advice) for reason unreachable contact details, an undeliverable-to address or nonpayment of local duties or taxes, the goods may be reshipped to the care of Gemini Bicycle Centres Pty Ltd by agents of Gemini Bicycle Centres Pty Ltd. In the case of such a reship a charge of AUD$1,300 will be levied (this is because the true freight cost is AUD$800 per shipment). After the original outbound freight charge and the reshipping charge are deducted, the balance of your original payment will be refunded to you within 14 days of receipt of goods at Gemini Bicycle’s address.
Refund & Returns Policy
Once delivered, if for any reason you are not completely satisfied with your purchase we will give you a fourteen day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All freight and insurance costs are to be paid by the buyer. If the freight charge on the original sale was less than what Gemini Bicycles paid then this difference must also be paid by the buyer. We would recommend that you return the product via International air courier. You assume any risk of lost, theft or damaged goods during transit & arrival; therefore we advise you take out shipment insurance with your freight carrier. Gemini Bicycle Centres Pty Ltd will not be responsible or packages or cartons lost or damaged in transit if you choose not to insure.
Liability for Local Import Duty and or Local Sales or Consumer Taxes Policy
Gemini Bicycle Centres Pty Ltd, is not certain of what Local Import Duty and or Local Sales or Consumer Taxes might be levied on its products in every country and jurisdiction. This does not preclude Gemini Bicycle Centres Pty Ltd from stating what it understands certain duties and taxes to be but the buyer is encouraged to make local enquiries prior to placing an order and paying for an order. If any such duties and/or taxes are levied when a bicycle or bicycle part is entering your country, having been ordered by you, the liability for any duties and/or taxes is your’s and is not a liability of Gemini Bicycle Centres Pty Ltd.